Trust Ford Dagenham Transit Centre – Service Advisor

About the Job

Working in an exciting and busy environment the Service Advisor will be the front-line support for the busy service department.

The Apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.

The apprentice’s role will include the following:

• Dealing with customers both face to face and by telephone
• To process and solve customer service complaints
• Look to promote continuous improvement in customer service

On completion of this course you will receive a Level 3 Standard qualification

Future prospects

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership. Future prospects are endless.

By having a highly regarded set of skills, Apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Desired skills

• Good communication skills both verbal and written
• Organised

Personal qualities

• Enthusiastic learner that must be hard working and motivated to learn new skills
• A keen interest in the car industry

Desired qualifications

Minimum of 3 GCSEs at grades A*-C/9-4 (or equivalent) are preferable.